Symphony Talent Status Page
All Systems Operational
Analytics   Operational
Career Websites (CWS)   Operational
HRLogix - Applicant Tracking System (ATS)   Operational
M-Cloud - Quality Based Programmatic Media   ? Operational
QUEsocial - Employee Advocacy   ? Operational
SmartPost - Job Distribution Service   ? Operational
SkillCheck - Online Job Assessments   Operational
Talent Acquisition Suite (CRM, Lead Capture, Job Marketing Emails)   ? Operational
X-Cloud   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 20, 2018

No incidents reported today.

Jan 19, 2018

No incidents reported.

Jan 18, 2018

No incidents reported.

Jan 17, 2018

No incidents reported.

Jan 16, 2018

No incidents reported.

Jan 15, 2018

No incidents reported.

Jan 14, 2018

No incidents reported.

Jan 13, 2018

No incidents reported.

Jan 12, 2018

No incidents reported.

Jan 11, 2018
Postmortem - Read details
Jan 11, 23:44 UTC
Resolved - Job delivery services have been monitored and operating normally since mid day Tuesday.

A post mortem report will be posted soon with background and findings on this event.
Jan 11, 16:15 UTC
Monitoring - The job delivery backend is recovered and queued data is continuing to get caught up.

The Symphony Talent team is continuing to monitor the health of incoming job data files, outgoing file deliveries, and updates to jobs data on career websites to ensure data is all moving as expected.
Jan 9, 23:48 UTC
Update - The Symphony Talent team is continuing to monitor and restore secondary systems. See below for current state and impacts across affected products:

Career Websites
• Job updates (new jobs, job updates, job closes) to Career Sites have recovered but have not yet caught up for all sites.  All sites are expected to catch up by the end of day today.
 
M-Cloud
• Job and media distribution recovered.  Job data is expected to catch up by the end of day today.
 
SmartPost
• All web pages and user interfaces are recovered.
• Core backend services are recovered.
• The system is currently processing backlogged jobs.
• ST team is evaluating and monitoring connectivity with 3rd parties.
Jan 9, 16:06 UTC
Update - The Symphony Talent team has restored key functionality and are continuing to bring up secondary systems. Jobs are catching up, but might still be delayed for some customers.
Jan 9, 10:02 UTC
Update - The Symphony Talent team continues to work on resolving the issue. We will provide another update in approximately 2 hours unless the situation changes sooner.
Jan 9, 08:07 UTC
Update - The Symphony Talent team is still working on the issue. We will provide another update in approximately 2 hours unless the situation changes sooner.
Jan 9, 06:14 UTC
Update - The Symphony Talent team is continuing to work on resolving the issue with our data center provider. We will provide another update in approximately 2 hours unless the situation changes sooner.
Jan 9, 02:23 UTC
Identified - The Symphony Talent team has identified the issue as being with our data center provider. We are working on a resolution and will communicate updates until the issue is resolved.
Jan 9, 00:03 UTC
Update - The Symphony Talent team is continuing to troubleshoot the application issues with Job Distribution and will provide additional updates once available.
Jan 8, 21:44 UTC
Investigating - We have identified an issue which is impacting the job distribution functions of the Smartpost platform.

Impacts:

-- Career website clients - posted jobs should continue to display normally, but any job updates (new jobs, changes, closed jobs) will not show up until this issue is resolved.


-- Job distribution/SmartPost clients - the Smartpost User Interface is currently down and inaccessible.

-- Programmatic distribution/M-Cloud clients - job updates will be delayed until this issue is remediated.


The Symphony Talent team is investigating the issue and will provide more details as soon as possible.
Jan 8, 20:01 UTC
Jan 10, 2018

No incidents reported.

Jan 7, 2018

No incidents reported.

Jan 6, 2018

No incidents reported.