What happened?

An application server exceeded available memory threshold and became unresponsive.

What was the impact?

During the incident time frame, users were unable to login to the HRLogix application.

Resolution

The affected components were restarted, and then additional memory resources were allocated.

Incident Timeline

01/15/2019 - 02:14pm US EDT - Initial failures detected.

01/15/2019 - 02:33pm US EDT - Restart restored service.

01/15/2019 - 03:07pm US EDT - Additional memory resources applied.

What products / customers were impacted?

HRLogix

Corrective Actions Undertaken to Prevent Recurrence

Immediate Recovery - Application server restart.

Long Term Fixes

1) Additional memory allocated to application server.

2) Client instance routing adjusted to better equalize load across infrastructure components.

Posted Feb 08, 2019 - 14:03 EST

Resolved

The issue affecting HRLogix has been resolved and services are now operating normally.

Posted Jan 15, 2019 - 15:36 EST

Investigating

We have identified an issue which is impacting the HRLogix Applicant Tracking System (ATS). Some customers are unable to access the system or are experiencing slowed responses.

The Symphony Talent team is investigating the issue and will provide more details as soon as possible.

Posted Jan 15, 2019 - 15:29 EST

This incident affected: HRLogix - Applicant Tracking System (ATS).