Update - Click tracking for SFX Email Campaigns has been re-enabled. Symphony Talent is continuing to work with our 3rd party email provider on ongoing issues with links over 630 characters, which are still causing errors in Gmail only.
Clients are advised to avoid using links longer than 630 characters in email communications, but otherwise email functionality & click tracking will function as normal.
Thank you for your patience as we work to resolve the underlying issue with our provider.
Mar 07, 2025 - 10:07 EST
Update - This issue is currently being investigated by our 3rd party email provider with the next update expected by EOD (US) on March 4th, 2025. In the interim, we have disabled click tracking within SFX email campaigns in order to minimize the impact. However, clients are advised to avoid large email campaigns until further notice due to the likely inaccuracy in click counts. Further updates will be provided as we receive more information.
We appreciate your patience and will share updates as soon as possible.
Mar 04, 2025 - 11:56 EST
Update - This issue has been escalated with our third party supplier and they are working to resolve this as soon as possible. We will keep you updated as soon as we know more.
Mar 04, 2025 - 06:39 EST
Update - We are continuing to work with our third party vendor to resolve this issue. We appreciate your patience.
Mar 03, 2025 - 12:38 EST
Investigating - We have identified an issue with a third party that is impacting our ability to capture click-thru analytics on SFX Email Campaigns.
The Symphony Talent team is investigating the issue and will provide more details as soon as possible.
Mar 03, 2025 - 10:44 EST