Resolved -
This incident has been resolved.
Apr 21, 09:03 EDT
Update -
The issue affecting Insights data synchronization has now been resolved.
Current Status:
The data processing backlog has been cleared and Insights dashboards are now reflecting up-to-date data.
What We’re Doing:
We are continuing to monitor and perform validation checks to ensure data accuracy and stability.
Apr 20, 08:04 EDT
Update -
We are continuing to monitor for any further issues.
Apr 20, 08:00 EDT
Monitoring -
We have made significant progress in resolving the issue affecting Insights data synchronization.
Current Status:
The data processing backlog has now been cleared. Insights dashboards are expected to reflect up-to-date data following the next scheduled data processing run.
What We’re Doing:
We are performing validation and monitoring to ensure data accuracy and confirm full recovery.
Expected Resolution:
Dashboards are expected to be fully up to date by Monday, 5:30 AM EST.
Next Update:
We will provide a final update once validation is complete and full service is confirmed.
Apr 19, 11:18 EDT
Update -
We are continuing to work closely with our data pipeline provider to resolve the issue affecting Insights data synchronization.
Current Status:
Data processing is ongoing, and we are now seeing improved throughput and faster backlog reduction.
What We’re Doing:
Following recent remediation actions, processing performance has increased, and we continue to monitor progress closely in collaboration with the provider’s Engineering team.
Estimated Resolution:
Based on current processing rates, the backlog is now expected to clear by April 19, 02:25 PM UTC / 10:25 AM EDT.
Next Update:
We will provide a further update as we approach full recovery or if there are any changes to the expected timeline.
Apr 18, 09:48 EDT
Update -
We are continuing to work with our data pipeline provider to resolve the issue affecting Insights data synchronization.
Current Status:
Data processing is ongoing and we are seeing continued reduction in the backlog, although performance remains below normal levels.
What We’re Doing:
We are continuing to monitor closely and have been informed by the provider’s Engineering team that the current estimated completion of data processing is 2.5 days.
Next Update:
We will provide an update by end of day Sunday April 19th EST with further progress.
Apr 17, 16:41 EDT
Identified -
We are continuing to work with our data pipeline provider to resolve the issue affecting Insights data synchronization.
Current Status:
Data processing is ongoing and we are seeing gradual reduction in the backlog, although performance remains below normal levels.
What We’re Doing:
We remain actively engaged with the provider’s Engineering team to restore normal processing and continue to monitor progress closely.
Next Update:
We will provide an update as soon as more information becomes available.
Thank you for your patience, and we apologize for the inconvenience.
Apr 17, 04:27 EDT
Update -
We have completed a follow-up with our data pipeline provider and continue to actively work on resolving the issue affecting Insights data synchronization.
Current Status:
The issue has been escalated to the provider’s Engineering team for further investigation. Remediation efforts are ongoing, and we are monitoring progress closely.
What We’re Doing:
We are working directly with the provider to restore normal data processing as quickly as possible and have taken steps to support recovery where feasible.
Next Update:
We will provide a further update following our next checkpoint at 11:30 AM EST.
Thank you for your patience, and we apologize for the inconvenience.
Apr 16, 09:17 EDT
Investigating -
We are currently experiencing delays in data syncing to the Insights platform.
Impact:
Some Insights reports (excluding the Career Website Dashboard) may display outdated data. The level of delay may vary depending on the report.
What We’re Doing:
We are working closely with our data pipeline provider to accelerate processing and clear the backlog. Additional resources have been engaged to support remediation.
We will provide an update as soon as more information becomes available.
Thank you for your patience, and we apologize for the inconvenience.
Apr 16, 05:13 EDT