A domain controller failure resulted in the QUESocial and X-Cloud Employee applications becoming unavailable and inaccessible.
During the incident time frame, users were unable to log in to the application.
Domain controller was repaired and brought back online, restoring application functionality
01/10/2019 - 05:23am US EDT - Initial failures detected.
01/10/2019 - 06:43am US EDT - Root cause identified and domain controller rebuild process initiated.
01/10/2019 - 01:45pm US EDT - Services fully restored
01/10/2019 - 11:30pm US EDT - Permanent fix implemented to remove affected routing from domain controller to prevent future recurrence.
Immediate Recovery - domain controller rebuilt and brought back online.
Long Term Fix - Affected routing removed from domain controller and implemented via more stable mechanism for prevent future recurrence.