An application server exceeded available memory threshold and became unresponsive.
During the incident time frame, users were unable to login to the HRLogix application.
The affected components were restarted, and then additional memory resources were allocated.
01/15/2019 - 02:14pm US EDT - Initial failures detected.
01/15/2019 - 02:33pm US EDT - Restart restored service.
01/15/2019 - 03:07pm US EDT - Additional memory resources applied.
Immediate Recovery - Application server restart.
Long Term Fixes
1) Additional memory allocated to application server.
2) Client instance routing adjusted to better equalize load across infrastructure components.