An issue was encountered with one of the deployment steps during the execution of a scheduled Career Website platform release. As an attempted remediation, a manual action was executed which was not part of the standard deployment process. This action had the unintended effect of dropping the configuration data of all plugins on the career website platform.
During the incident, Career Websites were not available and did not display the correct branded site, they simply displayed a default “Enfold” placeholder page.
The plugin configuration data had to be restored from the database backup in order to recover functionality of the Career Website platform.
04/19/2019 - 03:03am US EDT - Deployment failure occurred and monitoring alerted of site availability issues.
04/19/2019 - 04:02am US EDT - Config data restore initiated.
04/19/2019 - 06:45am US EDT - Career Site services restored.
X-Cloud Employee Sites
Employee reinforcement training on release protocol & exception authorization process.
Investigation and diagnosis underway on cause of original deployment failure which resulted in troublesome manual workaround.
Release process operational review to be conducted.