Talent Acquisition Suite - CRM Issue with Contacts, Jobs and Folders

Incident Report for Symphony Talent

Resolved

This incident has been resolved. All contacts, folders and jobs are loading without issue. Thank you for your patience, and we apologize for the inconvenience.
Posted Oct 12, 2026 - 17:19 EDT

Monitoring

We have applied a fix for the recurring issue affecting CRM, where Contacts, Jobs and Folders were failing to load data or returning errors. Pages are now loading as expected. We are monitoring closely to confirm full stability and will provide further updates as more information is available.
Thank you for your patience, and we apologize for the inconvenience.
Posted Oct 12, 2026 - 10:45 EDT

Investigating

The issue affecting CRM, where Contacts, Jobs and Folders may fail to load data or return errors, has recurred following our earlier fix. Our engineering and DevOps teams are actively working to resolve it. We will provide an update as soon as we have more info.

Thank you for your patience, and we apologize for the inconvenience.
Posted Oct 12, 2026 - 08:55 EDT

Update

We are continuing to monitor for any further issues.
Posted Oct 12, 2026 - 08:53 EDT

Monitoring

We have applied a fix for the issue affecting CRM, where Contacts, Jobs and Folders were failing to load data or returning errors. Service has been restored and the pages are now loading as expected. We are monitoring to confirm full stability.

Thank you for your patience, and we apologize for the inconvenience.
Posted Oct 12, 2026 - 06:41 EDT

Investigating

We are investigating an issue affecting CRM where Contacts, Jobs and Folders may fail to load data or return errors. The Symphony Talent team is actively working to identify the root cause and restore functionality as quickly as possible. We will provide an update as soon as more information is available.

Thank you for your patience, and we apologize for the inconvenience.
Posted Oct 12, 2026 - 04:38 EDT
This incident affected: SFX - CRM.